Terms of Service

Terms of Service

Terms of Service

Last updated: 2026-08-23

1. Introduction and Scope

Welcome to Blade & Board, operated by Cedar Grove Trading LLC ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of the online storefront located at bladeandboard.shop (the "Site") and your purchase of products from us. By accessing the Site or placing an order, you agree to be bound by these Terms.

Blade & Board is an independent, multi-brand specialist retailer offering kitchen knives, cutting tools, boards, and curated feeding essentials from brands including Opinel, Haakaa, John Boos, and Miyabi. We are a third-party storefront and not an official brand store for any of these manufacturers. Cedar Grove Trading LLC is the legal entity that operates the Site and is responsible for all transactions, customer interactions, and compliance obligations.

2. Eligibility and Account Use

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase from the Site. By placing an order, you represent that you are legally capable of entering into binding contracts. We may, at our discretion, refuse service, cancel orders, or restrict access to the Site without prior notice. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Product Information and Catalog Accuracy

We make every effort to display product descriptions, specifications, and images accurately. However, we do not warrant that product descriptions, colors, or other content are completely error-free. Each product page is manually curated and cross-checked against brand specifications; we only list items with verifiable provenance and accurate descriptions. In the event of a material error in a product listing, we reserve the right to correct the error and cancel the affected order with a full refund.

4. Pricing and Promotions

All prices are listed in US Dollars (USD) and are subject to change without prior notice. We are an independent, online-only multi-brand retailer. Our operating model—direct purchasing from authorized distributors and brand partners, centralized fulfillment, and a lean fixed-cost base—allows us to offer stable pricing and periodic promotions. Promotional offers are financed through operational savings and supplier cooperative marketing funds, not by reducing product quality or inflating base prices.

We occasionally run promotions, seasonal sales, and clearance events. The current promotional code is SAVE15, which grants 15% off eligible items at checkout. Coupon eligibility follows checkout rules; some items may be excluded. We monitor market prices and adjust our pricing strategies to remain competitive while sustaining quality. Price and quality remain independent in our process: a discounted item receives the same inspection and authenticity checks as a full-priced item.

5. Orders and Acceptance

When you place an order, you will receive an email confirmation. This confirmation is an acknowledgment of receipt, not an acceptance of your offer. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing, or suspected fraud. If we cancel an order after payment, we will issue a full refund to the original payment method.

6. Payment Terms

We accept credit cards and PayPal. Payment is due at the time of order placement. All transactions are processed in USD. You agree to provide current, complete, and accurate billing information. We reserve the right to cancel any order if fraud or unauthorized use is suspected.

7. Shipping and Delivery

Standard shipping is $8.00 per order. Orders over $45.00 qualify for free standard shipping. Shipping times are estimated from the date of dispatch and may vary based on destination. Risk of loss passes to you upon delivery. We are not responsible for delays caused by carriers, customs, or events beyond our reasonable control.

8. Returns and Refunds

We accept returns within 30 days of delivery. To initiate a return, contact our support team at support@bladeandboard.shop with your order number and reason for return. Items must be in their original condition, with all packaging and components included. Once we receive and inspect the returned item, we will process a refund to your original payment method. Refunds may take up to 5–10 business days to appear on your statement.

9. Warranty

Warranty terms vary by brand and product. Please refer to the product information page for specific warranty details. Each brand's manufacturer warranty applies to the extent provided by the brand. We do not extend our own warranty beyond what is stated in the product listing.

10. Authenticity and Quality Guarantee

We guarantee authenticity on every item we sell. All products are sourced from authorized distributors and direct brand-partner channels within the brand relationships we maintain. No gray-market or parallel-import merchandise is knowingly listed. Before shipping, every order is inspected for obvious damage, missing components, and packaging integrity. We also spot-check sample batches from our incoming inventory for consistency and finish.

If you believe a product is counterfeit or not as described, you may file a claim by emailing support@bladeandboard.shop. Please include:

• Order number or purchase email
• Clear description of the concern
• Photographs of the item, packaging, and any defects
• Confirmation that the item is in its original condition unless it involves a safety concern

Our quality assurance team will evaluate the evidence and may request additional details. A resolution decision is communicated within 3 to 5 business days. Customers who report an authenticity issue will receive a prepaid return label and a full refund or replacement, including any original shipping costs. If we cannot resolve an issue to your satisfaction, we will escalate internally for a senior review.

11. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Blade & Board, Cedar Grove Trading LLC, or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any Site content without our express written consent. All brand names, product names, and logos (including Opinel, Haakaa, John Boos, and Miyabi) are trademarks of their respective owners and are used for identification purposes only.

12. Acceptable Use

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. Prohibited activities include, but are not limited to: attempting to gain unauthorized access to our systems, scraping or mining data, transmitting malicious code, interfering with other users' access, and misrepresenting your identity or affiliation with any brand.

13. Service Availability and Disclaimers

We endeavor to keep the Site available 24/7, but we do not guarantee uninterrupted or error-free operation. The Site and all content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will meet your requirements or that the results of use will be accurate or reliable.

14. Limitation of Liability

To the fullest extent permitted by law, Cedar Grove Trading LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your use or inability to use the Site; (b) any products purchased through the Site; or (c) any unauthorized access to or alteration of your transmissions or data. Our total liability for any claim arising out of or relating to these Terms or the Site shall not exceed the amount you paid to us for the specific product giving rise to the claim.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Portland, Oregon. You agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claims.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site, with the "Last updated" date revised accordingly. Your continued use of the Site or placement of orders after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Contact Information

For general inquiries, order support, returns, or coupon questions, contact us at:

Email: support@bladeandboard.shop
Phone: +1 (503) 555-0148

For privacy requests, legal inquiries, or intellectual property takedown requests, contact us at:

Email: legal@bladeandboard.shop

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails received outside these hours are placed in a fast-response queue and answered on the next business day in the order received.

Postal Address:
Blade & Board / Cedar Grove Trading LLC
4827 Cedar Grove Lane, Suite 210
Portland, OR 97205
United States