Shipping Policy

Shipping Policy

Last updated: August 23, 2026

Shipping Policy

Thank you for shopping with Blade & Board. We're an independent specialist retailer for kitchen knives, cutting tools, boards, and curated feeding essentials, and we want your order to arrive safely and promptly. This policy outlines everything you need to know about how we ship, what it costs, and what to do if something goes wrong.

Shipping Charges and Delivery Thresholds

We offer the following shipping options for all orders placed on bladeandboard.shop:

• Free shipping on all orders over $45.00.
• Standard shipping is a flat rate of $8.00 for all other orders.

Processing and Delivery Times

We strive to process and dispatch all orders as quickly as possible. Once your order is placed and payment is confirmed, our team prepares your items for shipment. Delivery times may vary based on your location, but you can expect your order to arrive within standard shipping timelines for your region.

Order Confirmation and Address Accuracy

When you place an order, you will receive an order confirmation email. Please review your shipping address carefully. We are not able to redirect packages once they have been dispatched, so it is crucial that you provide a complete and correct delivery address at checkout. If you notice an error in your shipping address, contact us immediately at shipping@bladeandboard.shop and we will do our best to correct it before your order leaves our facility.

Tracking Your Order

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to track its progress. You can use this information to monitor your package's journey. If you have trouble locating your tracking information, please contact our shipping support team for assistance.

Split Shipments

In some cases, especially for larger orders or orders containing multiple different brands, your items may be shipped in separate packages. If this happens, you will receive individual tracking numbers for each package. You are only charged the shipping rate quoted at checkout – we never add extra fees for split shipments.

Carrier Events and Delivery Delays

From time to time, carrier delays can occur due to weather, high volume, or other unexpected events. We work with our carriers to keep you informed about any significant delays affecting your order. If you notice that your tracking information has not been updated for several days, or if there is a carrier event causing a delay, please reach out to our shipping support team and we will investigate with the carrier on your behalf.

Failed Delivery

If a delivery attempt is unsuccessful because no one was available to receive the package, the carrier will usually leave a notice and may attempt redelivery or require you to pick up the package from a local facility. If a package is returned to us as undeliverable due to an incorrect address, or because it was not collected, we will contact you to arrange for reshipment. Additional shipping charges may apply for reshipment in these cases.

Missing or Damaged Packages

If your package arrives damaged or is missing entirely, please contact our shipping support team within 30 days of delivery (or the expected delivery date). To help us resolve the issue quickly, please have the following information ready:

• Your order number
• The delivery address
• Your tracking number (if available)
• A description of the issue, and relevant photos if documenting damage

Contacting Shipping Support

Our dedicated shipping support team is here to assist you with all delivery-related matters, including address corrections, shipping method changes before dispatch, tracking delays, carrier issues, return label requests, and shipping cost calculations for special cases. You can reach them at:

Shipping Support Email: shipping@bladeandboard.shop

First response time: Within 2 business hours during the shared service window.

General Order Inquiries

For questions about your order that are not shipping-specific – such as order status updates, general order inquiries, pre-shipping changes, coupon application, or returns initiation – our primary support team can help. A support specialist will triage your request and provide a solution, or assign it to the relevant specialist department. You will be kept informed at each step, and once your issue is resolved, a closed-loop confirmation is sent to you.

Primary Support Email: support@bladeandboard.shop

First response time: Within 1 business hour during the shared service window.

Our shared service window operates Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT). Emails received outside these hours are placed in a fast-response queue and are answered on the next business day in the order received.

Returns and Warranty

If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery. Please review our Returns Policy for full details on the returns process. For warranty matters, please note that warranty terms vary by brand and product, so be sure to refer to the product information provided for each item. We are happy to assist you with any warranty questions you may have.

Payments

We accept credit cards and PayPal for all purchases on bladeandboard.shop. Your payment is securely processed, and you will receive a confirmation once your order has been placed.

Need Help?

If you have any additional questions about our shipping policy or any other aspect of your order, please do not hesitate to contact us.

• General Support: support@bladeandboard.shop
• Shipping Support: shipping@bladeandboard.shop
• Phone: +1 (503) 555-0148

We're here to help and are committed to reliable order assistance before and after checkout.