Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how Blade & Board ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from bladeandboard.shop (the "Site"). We are committed to safeguarding your privacy and being transparent about our practices. Please read this policy carefully.

Who We Are

Blade & Board is an independent specialist retailer for kitchen knives, cutting tools, boards, and curated feeding essentials. We offer a curated selection of products from brands including Opinel, Miyabi, John Boos, and Haakaa. We are not the official brand store for any of these manufacturers, and our storefront is independently operated.

The legal entity that operates this online storefront is Cedar Grove Trading LLC, a privately held retail operations company. As the operating entity, Cedar Grove Trading LLC is responsible for all transactions, customer interactions, payment processing, order fulfillment, data privacy, and legal compliance on the Site. Our postal address is 4827 Cedar Grove Lane, Suite 210, Portland, OR 97205, United States.

Information We Collect

Information You Provide to Us

When you place an order or interact with us, we collect information that you voluntarily provide, including:

• Contact Information: Your name, email address, shipping address, and phone number (e.g., +1 (503) 555-0148).
• Payment Information: We accept credit cards and PayPal. Payment details are collected and processed securely by our payment service providers. We do not store full credit card numbers on our servers.
• Order Details: The specific products you purchase, order quantities, and any customization preferences.
• Communications: If you contact us via email, we retain the content of your messages, your email address, and our responses to handle your inquiries and improve our service.
• Coupon Usage: When you apply a promotional code like SAVE15 at checkout, we record that usage for order processing and marketing analysis.

Information Collected Automatically

When you browse our Site, we may automatically collect certain information through cookies and similar technologies, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the Site, referring URLs, and clickstream data.
• Preferences: Items added to your cart, saved searches, and product comparisons.

Transaction and Support Records

We maintain records of all purchases, returns, and customer support interactions. This includes order numbers, transaction dates, purchase amounts, return requests within our 30-day return window, warranty service notes, and any correspondence you have with our support team.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, arrange shipping, and provide order status updates.
• Shipping and Delivery: To coordinate delivery of your products. Free shipping is available on orders over $45.00; standard shipping is $8.00 for other orders.
• Returns and Warranty Services: To process returns within 30 days of delivery and to support warranty claims, which vary by brand and product.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance before and after checkout.
• Payment Processing: To facilitate secure payments through our accepted methods (credit cards and PayPal).
• Marketing and Promotions: To manage promotional offers such as our 15% discount with code SAVE15 at checkout.
• Site Improvement: To analyze how customers use our Site, improve product selection, and enhance user experience.
• Legal Compliance: To meet our obligations under applicable laws and regulations.

Service Providers and Third Parties

We share your personal information with trusted service providers who assist us in operating our storefront, including:

• Payment Processors: To handle credit card and PayPal transactions securely.
• Shipping Carriers: To deliver your orders to your designated shipping address.
• IT and Hosting Providers: To maintain our website infrastructure and data storage.
• Analytics Partners: To understand site traffic and customer behavior.

These service providers have access to personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes. We do not sell your personal information to third parties.

Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our storefront. Cookies help us:

• Keep items in your shopping cart as you browse.
• Recognize you on return visits.
• Measure the effectiveness of promotional campaigns, including coupon codes like SAVE15.
• Analyze site traffic and trends.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality, including the ability to complete a purchase or apply promotional codes at checkout.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, restricted internal access, and periodic security reviews. While no method of electronic storage is 100% secure, we employ best practices to safeguard your data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are kept for accounting and tax purposes. Support correspondence is retained for the duration of the inquiry and any applicable follow-up period.

Your Choices and Privacy Requests

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct inaccurate or incomplete information.
• Delete: Ask us to delete your personal information, subject to certain legal exceptions.
• Opt-Out: Decline marketing communications at any time.
• Restrict: Limit how we process certain data.

To exercise any of these rights, please contact us using the details below. We will respond to verified requests within a reasonable timeframe as required by applicable law.

Minors

Our Site is intended for use by adults and is not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.

Policy Changes

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please use the following channels:

General Customer Support

For general order inquiries, returns initiation, coupon application questions, or order status updates:

• Email: support@bladeandboard.shop
• Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT)
• Response Time: Within 1 business hour during our shared service window. Emails received outside these hours are placed in a fast-response queue and answered on the next business day in the order received.

When contacting us, please have your order number, the email address used for purchase, and a short description of the issue. If you are documenting a problem, relevant photos are helpful.

Legal and Privacy Inquiries

For privacy questions, data requests, regulatory compliance inquiries, or other legal matters:

• Email: legal@bladeandboard.shop
• Response Time: Within 1 business day. Complex cases may require additional verification.

When submitting a legal or privacy request, please clearly identify the request type and include any required legal identifiers, such as your jurisdiction, or supporting documentation specific to the request.

You may also reach us by postal mail at:

Blade & Board / Cedar Grove Trading LLC
4827 Cedar Grove Lane, Suite 210
Portland, OR 97205
United States

We are committed to resolving your concerns and answering any questions about our privacy practices. For issues involving a high-value order or a possible safety or legal matter, we will immediately escalate to the relevant department head.