Refund Policy

Refund Policy

Last updated: August 23, 2026

At Blade & Board, we want you to be completely satisfied with your purchase. This Refund Policy explains how returns, refunds, exchanges, and warranty claims work when you shop with us at bladeandboard.shop.

Return Window and Eligibility

You may return any eligible item within 30 days of delivery. To qualify for a return, items must be in their original condition, unused, and include all original packaging, tags, and accessories. Products that show signs of use, damage caused by the customer, or missing components may not be eligible for a full refund.

Certain items may have specific return restrictions due to health, safety, or hygiene reasons. If an item is not returnable, we will note this clearly on the product page before you complete your purchase.

How to Start a Return

To begin a return, please contact our primary support team at support@bladeandboard.shop with the following information:

• Your order number or the email address used for the purchase
• A short description of the reason for the return
• Photos of the item and packaging, if documenting a problem
• Confirmation that the item is in its original condition

Our support team will acknowledge your request within 1 business hour during our service window (Monday through Friday, 9:00 AM to 5:00 PM Pacific Time). Emails received outside these hours are placed in a fast-response queue and answered on the next business day in the order received.

Once we approve your return, we will provide you with a return authorization and instructions for shipping the item back to us. Please do not send items back without first receiving return instructions from our team.

Refund Processing and Timing

Once we receive your returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method you used at checkout — either credit card or PayPal.

Please allow 5 to 10 business days for the refund to appear on your account statement after we process it. The exact timing depends on your financial institution's processing times.

Shipping Fees and Return Costs

If you are returning an item because it arrived damaged, incorrect, defective, or not as described, we will provide a prepaid return label at no cost to you, and you will not be charged for return shipping.

For returns due to a change of mind or if you no longer want the item, the cost of return shipping is your responsibility. The original shipping fee you paid at checkout is non-refundable unless the return is due to our error (such as sending the wrong item or a damaged product).

Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our support team at support@bladeandboard.shop within the 30-day return window. We will coordinate the exchange, and any price difference will be charged or refunded as applicable. Exchanges are subject to product availability.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, incorrect, or defective, please contact our after-sales department at aftersales@bladeandboard.shop as soon as possible and within the 30-day return window. Include the following information:

• Your order number
• A description of the issue
• Photos of the product and packaging
• Confirmation of any troubleshooting you have attempted

Our after-sales team will review your request and may coordinate a replacement, repair, or warranty claim with the brand. We aim to communicate a resolution within 3 to 5 business days of receiving your complete claim. The after-sales team responds within 2 business hours during the shared service window.

Before shipping every order, we inspect each item for obvious damage, missing components, and packaging integrity. We also spot-check sample batches from our incoming inventory for consistency and finish. If a defective item slips through, we take full responsibility and will make it right.

Product Authenticity and Quality Concerns

We guarantee authenticity on every item we sell. All products are sourced from authorized distributors and direct brand-partner channels. We do not knowingly list gray-market or parallel-import merchandise. Each product page is manually curated and cross-checked against brand specifications, and we only list items with verifiable provenance and accurate descriptions.

If you believe an item is counterfeit or not as described, please contact our quality assurance department at quality@bladeandboard.shop with:

• Your order number and proof of purchase
• A detailed description of your concern
• High-resolution photos or videos of the product
• Any supporting documentation from the brand, if available

Our quality assurance team will log your case and start a formal review, which may include contacting the brand for verification records. We respond within 4 business hours during the service window and will communicate a final authenticity or quality verdict with an appropriate remedy.

If a product is proven counterfeit or not as described, we take full responsibility and will provide a prepaid return label and a full refund or replacement, including any original shipping costs. The review process typically concludes within 3 to 5 business days of receiving all necessary information.

Warranty Information

Warranty terms vary by brand and product — including for brands like Opinel, Miyabi, John Boos, and Haakaa. Please refer to the product information on each product page for specific warranty details. For warranty assistance, contact our after-sales department at aftersales@bladeandboard.shop, and we will coordinate the claim with the brand on your behalf.

Review Process and Resolution

When you submit a return, quality, or authenticity claim, our process works as follows:

1. Submit your claim through the relevant department email (support@bladeandboard.shop, aftersales@bladeandboard.shop, or quality@bladeandboard.shop) or the primary support contact.
2. Our support team acknowledges receipt within 1 business day.
3. The relevant department (after-sales for damage or defects, quality assurance for authenticity concerns) evaluates the evidence and may request additional details.
4. A resolution decision is communicated within 3 to 5 business days, with replacement, repair, or refund as appropriate.

If we cannot resolve an issue to your satisfaction, we will escalate it internally for a senior review. Issues affecting a high-value order or involving a possible safety or legal matter are escalated immediately to the relevant department head.

Contact Information

For any questions about returns, refunds, or your order, please reach out to the appropriate department:

Primary Support

• Email: support@bladeandboard.shop
• Handles: General order inquiries, order status, returns initiation, coupon questions, and pre-shipping changes
• Response time: Within 1 business hour during service hours

After-Sales

• Email: aftersales@bladeandboard.shop
• Handles: Post-delivery product support, warranty assistance, damage or defect claims, missing parts
• Response time: Within 2 business hours during service hours

Quality Assurance

• Email: quality@bladeandboard.shop
• Handles: Authenticity verification, product quality complaints, counterfeit or misrepresented item claims
• Response time: Within 4 business hours during service hours

Service Hours

All departments operate Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails received outside these hours are answered on the next business day in order received.

When contacting us, please include your order number and the email address used for the purchase to help us resolve your issue quickly.

Blade & Board is operated by Cedar Grove Trading LLC, located at 4827 Cedar Grove Lane, Suite 210, Portland, OR 97205, United States. We are committed to fair and timely resolutions for every customer.