FAQ

Standard shipping typically takes 3–7 business days after your order leaves our warehouse. You’ll receive a tracking link by email as soon as your order is on its way.

Shipping is a flat $8.00 on orders under $45. Orders over $45 always ship free. Rates are calculated in USD at checkout.

We currently ship within the United States only. International shipping is not available at this time.

If your order hasn’t shipped yet, email shipping@bladeandboard.shop with your order number and the corrected address. We’ll update it right away. Orders already in transit cannot be redirected.

Contact shipping@bladeandboard.shop with your order number and tracking number. We’ll investigate with the carrier and make sure you get a resolution — either a replacement or a refund.

We accept returns within 30 days of delivery. Items must be in original condition with all packaging and accessories. To start a return, email aftersales@bladeandboard.shop with your order number and reason for return.

Once your return is approved, we’ll email you a prepaid return label. Just attach it to your package and drop it off at any carrier location.

Once we receive your return and inspect it, we’ll process your refund to the original payment method within 5–7 business days. You’ll get an email confirmation when it’s done.

Warranty terms vary by brand and product. Please check the product page for specific warranty details. If you need help with a warranty claim, reach out to aftersales@bladeandboard.shop with your order number.

We’re sorry if that happens. Email aftersales@bladeandboard.shop within 48 hours of delivery, with your order number, photos of the damage or defect, and a brief description. We’ll arrange a replacement or refund.

We accept all major credit and debit cards, as well as PayPal. All transactions are processed securely.

Yes! Use code SAVE15 at checkout to get 15% off eligible items. The discount is automatically applied to qualifying products.

Coupons may not apply to items that are already discounted or from certain brands. Check the coupon terms on the product page, or contact support@bladeandboard.shop with your cart details and we’ll help.

Blade & Board is an independent multi-brand specialist retailer, founded in 2019 and based in Portland, Oregon. We focus on kitchen knives, cutting tools, boards, and feeding essentials from curated brands like Opinel, Miyabi, John Boos, and Haakaa.

Our online-only model and direct supplier relationships let us offer competitive prices without cutting corners. We run occasional promotions when we can pass on savings, but pricing always reflects the quality and authenticity of the product.

Every product we sell is sourced from authorized distributors or brand partners. We guarantee authenticity — if an item is ever proven counterfeit or misrepresented, we’ll refund you fully and cover return shipping. Just email quality@bladeandboard.shop with your order details.

Absolutely. Our team has hands-on experience with the brands we carry. Email presales@bladeandboard.shop with your needs, and we’ll recommend options based on your specific use case.

Our primary support email is support@bladeandboard.shop. For specialized help, use the department emails listed on this page. We’re available Monday–Friday, 9 AM–5 PM Pacific Time.

If you’re not fully satisfied with a resolution, email quality@bladeandboard.shop with your order number and a description. Our quality assurance team reviews every case and works to make it right, often within 3–5 business days.