Contact

Contact Blade & Board

We’re here to help with every part of your order, from choosing the right product to after-sales care. Blade & Board is operated by Cedar Grove Trading LLC, and our support team works Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails sent outside these hours go into a fast-response queue and are answered the next business day in the order they arrive.

Our store and operating entity

Blade & Board is an independent specialist retailer for kitchen knives, cutting tools, boards, and curated feeding essentials. Cedar Grove Trading LLC is the privately held retail operations company that runs the online storefront and is responsible for every transaction, customer interaction, and compliance obligation.

Our mailing address is:
4827 Cedar Grove Lane, Suite 210
Portland, OR 97205
United States

Phone: +1 (503) 555-0148

Primary support

For general order questions, pre-shipping changes, order status, returns, coupon application, or any other customer service matter, start here.

Email: support@bladeandboard.shop
First response: within 1 business hour during business hours

What to include:

• Order number
• Email address used for purchase
• A short description of your request or issue
• Relevant photos if documenting a problem

Handling process:

1. You send your inquiry to the primary support email.
2. A support specialist triages your request and provides a solution or assigns it to the relevant department.
3. You’re kept informed at each step.
4. Once resolved, you receive a closed-loop confirmation.

Escalation: If your issue involves a high-value order or a possible safety or legal matter, it’s immediately escalated to the relevant department head.

Specialist departments

For more specific needs, our specialist teams can jump in. Each department has its own email and a clear process to make sure you get the right help quickly.

Pre-sales

Have a question before you order? Our product specialists can help with compatibility, specifications, stock, and more.

Email: presales@bladeandboard.shop
First response: within 2 business hours

Responsibilities:

• Product compatibility and specification questions
• Stock availability and restock timelines
• Gift and bulk order inquiries
• Customization or special order requests

What to include:

• Name of the product or link
• Specific questions about materials, dimensions, or usage
• Intended use, if relevant

Handling process: You email the pre-sales inbox, a product specialist answers with detailed guidance, and if you’re interested in a custom order, they clarify feasibility and process.

Escalation: If your matter involves pricing, discounts, or checkout, it goes to primary support.

After-sales

Need help after delivery? Whether it’s a warranty issue, a damaged item, or missing parts, the after-sales team is here.

Email: aftersales@bladeandboard.shop
First response: within 2 business hours

Responsibilities:

• Post-delivery product support
• Warranty assistance
• Damage or defect claims
• Missing parts or accessories

What to include:

• Order number
• Description of the issue
• Photos of the product and packaging
• Confirmation of any troubleshooting attempted

Handling process: Submit your issue, we review details and may request additional evidence, then we coordinate a replacement, repair, or warranty claim with the brand. Resolution typically comes within 3–5 business days.

Escalation: If the issue suggests a systemic product defect or authenticity concern, it goes to quality assurance.

Quality assurance

For authenticity verification, product quality complaints, or feedback on product standards.

Email: quality@bladeandboard.shop
First response: within 4 business hours

Responsibilities:

• Authenticity verification requests
• Product quality complaints
• Feedback on product standards
• Claims of counterfeit or misrepresented items

What to include:

• Order number and purchase proof
• Detailed description of the concern
• High-resolution photos or videos of the product
• Any supporting documentation from the brand, if available

Handling process: Send your claim, quality assurance logs the case and starts a formal review, may contact the brand for verification, and you receive a final authenticity or quality verdict with remedy if applicable.

Escalation: If the issue involves fraud, counterfeit law, or regulatory matters, it goes to primary support or legal.

Legal and privacy

For privacy questions, data requests, terms of service interpretation, or regulatory compliance.

Email: legal@bladeandboard.shop
First response: within 1 business day

Responsibilities:

• Privacy questions and data requests
• Terms of service interpretation
• Regulatory compliance inquiries
• Intellectual property and takedown requests

What to include:

• Clear identification of the request type
• Any required legal identifiers, such as a jurisdiction or IP claim
• Supporting documentation specific to the request

Handling process: Submit your request, the operations team reviews it with legal consultation, confirms receipt, and provides an expected response timeline. Complex cases may require additional verification.

Escalation: If required by law or contractual obligations, it goes to external legal counsel.

Shipping support

For delivery address corrections, shipping method changes before dispatch, tracking delays, or return labels.

Email: shipping@bladeandboard.shop
First response: within 2 business hours

Responsibilities:

• Delivery address corrections
• Shipping method changes before dispatch
• Tracking delays and carrier issues
• Return label requests
• Shipping cost calculations for special cases

What to include:

• Order number
• Current delivery address and any change request
• Tracking number if available
• Specific shipping concern

Handling process: Reach out to the shipping support inbox, we verify your order status and carrier information, process changes or file carrier claims as needed, and provide updated delivery expectations.

Escalation: If the issue is time-sensitive or involves a high-value shipment, it goes to primary support.

We’re ready to help

Whether you’re exploring our catalog of Opinel, Haakaa, John Boos, or Miyabi products, or you need support with an existing order, the right team is just an email away. We’re committed to clear product support and reliable order assistance before and after checkout.